FAQ

Commonly asked questions:

When will you ship my items?

All orders are subject to a handling period before shipment, usually 2 - 3 business days.

Most orders leave the warehouse within 3-5 business days after receipt of payment.

You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the US or Asia. If from Asia, please expect 10 - 20 days to receive your order. 

Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.

Please make sure to provide the correct shipping address. Byjamillette.com can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Byjamillette.com will not be held responsible for customs taxes.

When will my items arrive?

Clothing and Accessories items should be received within 10-16 business days, except international deliveries which vary by country. For other specialty and promotional items, please allow up to 4-6 weeks delivery time as they may be shipping from other countries.

Can I change my order after purchase?

Yes, please email us byjamillette94@gmail.com ASAP to ensure changes! Include your order number and the changes you wish to make

How can I change my order's address?

Please email us as soon as possible to ensure address change byjamillette94@gmail.com

How can I get an exchange or a refund?

If your order has not been shipped yet, we will issue a refund as soon as possible. If your order has been shipped out, you will have to wait until you ship back your order. Once we receive the product back we will issue a refund. Same goes for exchanges. If shipped out you will have to ship back the product before getting an exchange. 

Damaged products?

Please email us byjamillette94@gmail.com with your order number and a picture of the damaged product. We will reship undamaged product as soon as possible. 

Where are my items coming from?

Our primary warehouse is in America, but most of our specialty items are located in other countries such as the United Kingdom and China.

Will my items be sent in one package?

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

How do you determine your "Compared to" prices?

We get these prices from our wholesalers or from competitor analysis.

Do you sell wholesale?

Yes. Email us for details (Byjamillette94@gmail.com).